02 9568 4573
02 9797 1663
02 9517 2280
02 9559 8040
Updated 27th July 2020
This page is broken into 2 sections for your ease of use.
What we need to ask of you and what we are doing to protect you.
Please phone us to reschedule your appointment if:
• You’ve returned from overseas travel, Victoria, or visited a known NSW Covid Infection site in the last 14 days, OR if you have had known direct contact with anyone who has returned from any of these.
• If you are feeling unwell (fever, cough, runny nose). Please phone your doctor if you are feeling unwell, thoroughly describe your symptoms and seek their early advice.
High or special needs patients, please phone us and we will work with you to arrange any special conditions required for your appointment. This would apply to patients who:
• are suffering from a chronic illness
• have a suppressed immune system
• are over 70 years and practicing self isolation
• or require any other special needs they would like us to try and accommodate.
Home Visit Patients
For patients who cannot travel to clinic or are concerned about doing so, we continue to offer home visits, but again, ask that you or your carer support the additional precautionary measures our booking and Podiatry staff are also now taking with our home visits. Click here to read more.
For Social Distancing Compliance
1. Please do not arrive more than 5 minutes before your appointment time (helps reduce patients in the waiting area).
2. keep your 1.5m social distance while in the waiting area.
3. Please do not bring anyone else with you to your appointment, unless:
• you require a carer
• you are a parent with a young child that you cannot leave at home with another adult.
If you are bringing a support person OR a child/children to your appointment, please alert us at the time of confirming your appointment and will guide you as to how we can accommodate this AND still ensure the 1.5m social distancing required for all our protection.
Unless they are a carer or young child, we hope that you will understand that we will have to ask them to wait for you outside of the clinic.
Personal Hygiene measures
4. Please sanitize your hands thoroughly, on entry to the clinic.
5. Please read the signs about the correct wearing the disposable face mask we will issue you with, or ask our staff for assistance. Face masks are currently mandatory for all patients and visitors.
At Feet First Podiatry, our staff have always been dedicated to high standards of infection control, this remains unchanged. These measures will remain in place until it is no longer deemed necessary by Health Authorities.
• Installed additional hand sanitizing stations through out all our clinics, for our patients’ use.
• Providing all patients with a disposable face mask on entry, that we ask you to wear at all times during your visit to our clinics.
• Changed layout of our waiting rooms, to achieve the social distancing requirements.
• Removed all magazines, books, brochures and business cards from the waiting areas.
• There are clear floor markings in front of our reception counters, that we politely ask you not to cross, again for social distancing requirements.
• Reception staff are now also ‘staggering’ the booking of appointments and building in additional gaps in the appointment books in order to minimise the number of patients in our waiting rooms.
This will also provide Podiatrists with time to do additional disinfecting of the treatment rooms between patients.
• Podiatrists and Reception staff are disinfecting ALL surfaces and ALL items used in the treatment rooms, at Reception and in our bathrooms, after almost every patient – so we ask that no one please be offended.
Our commitment to you:
• We are now asking anyone who has an appointment or who calls to book an appointment, if:
a. they have travelled internationally in the past 2 weeks?
b. had known contact with anyone who has been overseas, travelled to Victoria or a known Covid Infection site in the last 2 weeks?
c. they are currently awaiting the results of a Covid-19 test?
d. they are living in the same premises as a person awaiting the results of a Covid-19 test?
e. if they have any of the symptoms of a viral infection (coughing, sneezing, temperature).
We then work with patients who answer any of these questions in the affirmative, to delay their appointments for 2 weeks.
• None of our staff have travelled internationally in the past month, and none are intending to do so in the foreseeable future.
• Our staff are aware of symptoms of the virus and will not come to work should any of us develop these or even mild similar symptoms. This may cause delays or rescheduling of your treatment.
We apologise for any inconvenience and will give you as much notice as possible of any changes to your booking.
• We continue to keep up-to-date daily with releases issued by the Department of Health NSW in relation to COVID-19. We will continue to act according to their directions.
Please visit this page often, as we will be updating it regularly as restrictions are eased.
Do not hesitate to call the clinic on 02 9568 4573 if you have questions or concerns that you wish to discuss.