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COVID-19

Information about COVID-19

 

Updated 19th April 2020

This page is broken into 2 sections for your ease of use.

What we need to ask of you and what we are doing to protect you.

1. What we kindly request of all our Podiatry Patients

 

Please phone us to reschedule your appointment if:

• You’ve returned from overseas travel in the last 14 days, OR if you have had known direct contact with anyone who has returned from overseas.

• If you are feeling unwell (fever, cough, runny nose). Please phone your doctor if you are feeling unwell, thoroughly describe your symptoms and seek their early advice.

 

High or special needs patients, please phone us and we will work with you to arrange any special conditions required for your appointment. This would apply to patients who:

• are suffering from a chronic illness
• have a suppressed immune system
• are over 70 years and practicing self isolation
• or require any other special needs they would like us to try and accommodate.

Home Visit Patients

For patients who cannot travel to clinic or are concerned about doing so, we continue to offer home visits, but again, ask that you or your carer support the additional precautionary measures our booking and Podiatry staff are also now taking with our home visits. Click here to read more.

 

We ask that all patients please personally adhere strictly to the following:

 

For Social Distancing Compliance

1. Please do not arrive more than 5 minutes before your appointment time (helps reduce patients in the waiting area).

2. Please do not bring anyone else with you to your appointment, unless:

• you require a carer

• you are a parent with a young child that you cannot leave at home with another adult.

If you are bringing a support person OR a child/children to your appointment, please alert us at the time of confirming your appointment and will guide you as to how we can accommodate this AND still ensure the 1.5m social distancing required for all our protection.

Unless they are a carer or young child, we hope that you will understand that we will have to ask them to wait for you outside of the clinic.

 

Personal Hygiene measures

3. Please sanitize your hands thoroughly, on entry to the clinic.

4. For your protection and ours we need you to wear a face mask. Please read the signs about the correct way to wear the disposable face mask we will give you, or ask our staff for verbal guidance.

 

 

2. What we have implemented for your protection

 

At Feet First Podiatry, our staff have always been dedicated to high standards of infection control, this remains unchanged, however we have implemented the following additional measures. These new measures will remain in place until it is no longer deemed necessary by Health Authorities.

• Installed additional hand sanitizing stations through out all our clinics, for our patients use.

• Providing all patients with a disposable face mask on entry, that we ask you to wear at all times during your visit to our clinics.

• All our staff will also be wearing disposable face masks through out the day.

• Podiatry staff will be wearing disposable full length aprons.

• Podiatrists are only working at one clinic location. So your usual podiatrist may not be working at the clinic you usually visit during this time.

• Changed layout of our waiting rooms, to achieve the social distancing requirements.

• Removed all magazines, books, brochures and business cards from the waiting areas.

• There are clear floor markings in front of our reception counters, that we politely ask you not to cross, again for social distancing requirements.

• Reception staff are now also ‘staggering’ the booking of appointments and building in additional gaps in the appointment books in order to minimise the number of patients in our waiting rooms.

This will also provide Podiatrists with time to do additional disinfecting of the treatment rooms between patients.

• Podiatrists and Reception staff are disinfecting ALL surfaces and ALL items used in the treatment rooms, at Reception and in our bathrooms, after almost every patient – so we ask that no one please be offended.

• We are laundering all our staff’s clothing at the end of each work day for them, so they return to their homes and families in clean clothes.

 

Our commitment to you:

• We are now asking anyone who has an appointment or who calls to book an appointment, if:
a. they have travelled internationally in the past 2 weeks?
b. had known contact with anyone who has been overseas in the last 2 weeks?
c. they are currently awaiting the results of a Covid-19 test?
d. they are living in the same premises as a person awaiting the results of a Covid-19 test?
e. if they have any of the symptoms of a viral infection (coughing, sneezing, temperature).

We then work with patients who answer any of these questions in the affirmative, to delay their appointments for 2 weeks.

• None of our staff have travelled internationally in the past month, and none are intending to do so in the foreseeable future.

• Our staff are aware of symptoms of the virus and will not come to work should any of us develop these or even mild similar symptoms. This may cause delays or rescheduling of your treatment.

We apologise for any inconvenience and will give you as much notice as possible of any changes to your booking.

• We are keeping up-to-date daily with releases issued by the Department of Health NSW in relation to COVID-19. We will continue to act according to their directions.

It is possible that we may need to postpone all sessions if advised to do so by the NSW Department of Health. If this occurs, we will notify you as promptly as possible.

It is possible that we may need to close the clinic if advised to do so by the government and/or the NSW Department of Health.

Please visit this page often, as we will be updating it regularly as new information comes to light.

Your understanding at this difficult and uncertain time is appreciated.

Do not hesitate to call the clinic on 02 9568 4573 if you have questions or concerns that you wish to discuss.

Contact us at 02 9568 4573 or Send us a Message

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